Even with a modest telephone system, your communications with partners, customers and suppliers will generate a ton of information – Big Data – that can be used to enhance your dealings with all of them. And increase your bottom line.
With the shift to Internet-based telephony, data files and multimedia content may be added to the mix.
But how do you exploit big data in order to ensure that you gain maximum ROI, especially when it comes to VoIP?
Read the full article at: www.pbxhosting.co.uk
This is my commentary